Patient Satisfaction, Outcomes Could Improve with Use of Nursing Quality Analytics Data

Having access to a quality analytics database that measures clinical data specific to the role of nurses as well as data about the nursing environment, could help improve patient satisfaction and outcomes nationwide, according to Christina Dempsey, chief nursing officer at Press Ganey.

Press Ganey, an organization that works to help hospitals and other medical facilities improve patient experiences, recently acquired the National Database of Nursing Quality Indicators (NDNQI) from the American Nursing Association (ANA). NDNQI includes clinical quality measures and corresponding information on nurse engagement and the nursing environment. Press Ganey is distilling the data into four areas that affect the patient experience. They believe this approach will ultimately help their clients decide where to invest in improvements.

“Nurse-sensitive indicators reflect the structure, the process and the outcomes of nursing care,” Dempsey told HealthITAnalytics. “The structure of nursing care is indicated by the supply of the nursing staff, the skill level of the nursing staff, and the education of the nursing staff.  Process indicators measure things like assessments, intervention, and job satisfaction.  And then outcomes are those things that improve if there’s a greater quantity or quality of nursing care, such as pressure ulcers and falls.”

“… Being able to bring some of that data together will allow managers, clinicians, and nurses at the bedside better understand what they need to do for which population of patients to get the highest and best return,” Dempsey said.