Monday, August 11, 2014

Hourly Rounds Schedules for Nurses Improve Patient Satisfaction

A nurse-led study at an acute-care hospital in Houston found that overall patient satisfaction may be improved when nurses adopt hourly rounds schedules, but more research is needed to clearly define the benefit of hourly rounds to patients. The study was conducted at St. Luke’s Episcopal Hospital, where nurses on one unit engaged in a standard hourly rounding process to see if it would improve efficiencies, patient satisfaction, and quality and safety metrics, reports EndoNurse.

The study, published in National Association for Healthcare Quality’s Journal for Healthcare Quality, is based on data collected over six months in two 32-bed cardiovascular surgery nursing units at the hospital. Nurses on the control unit proceeded with rounds as they had before. The research team was led by Rebecca Kreppler, a professor at the College of Nursing at Texas Women’s University in Houston.

The team examined weekly readmission rates, number of patient falls, patient satisfaction questionnaires, the number of steps nurses walked in a shift (to measure efficiency of care), total number of call lights used by patients, and a nursing staff survey.

The most significant difference between the two units was in how often patients used their call lights. Patients in the intervention unit used their call lights less than patients on the control unit, and also indicated in surveys that they were satisfied with how quickly call lights were answered. Kreppler noted however, that because hourly rounding was only one of several quality improvement strategies employed in the units, more research was needed to see the direct impact it may have on patient outcomes, according to Endo Nurse.

Thursday, July 31, 2014

INQRI’s Mark Pauly Co-Authors New Study on Dual MBA/MD Degrees

Physicians who have both doctor of medicine (MD) and master of business administration (MBA) degrees reported that their dual training had a positive professional impact, according to a new study co-authored by INQRI co-director Mark V. Pauly. The study was published online by Academic Medicine and is one of the first to assess MD/MBA graduates’ perceptions of how their training has affected their careers. It focuses on physician graduates from the MBA program in health care management at the University of Pennsylvania.

The MD was more often cited as conveying professional credibility, while 40 to 50 percent of respondents said the MBA conveyed leadership, management, and business skills. Respondents also cited multidisciplinary experience and improved communication between the medical and business worlds as benefits of the two degrees.

The study’s authors also include David A. Asch, co-director of the Robert Wood Johnson Foundation (RWJF) Clinical Scholars Program at the University of Pennsylvania and Clinical Scholar Mitesh S. Patel, who was quoted in a statement:

“A study published in 2009 found that among 6,500 hospitals in the United States, only 235 were run by physicians. Moving forward, changing dynamics triggered by national health care reform will likely require leaders to have a better balance between clinical care and business savvy. Graduates with MD and MBA training could potentially fill this growing need within the sector.”

Read the study, “The Role of MD and MBA Training in the Professional Development of a Physician: A Survey of 30 Years of Graduates From the Wharton Health Care Management Program,” which will also be published in the September issue of Academic Medicine.

The study was also covered on the RWJF Human Capital Blog.

Friday, July 25, 2014

New Guidance Shows Importance of Evidenced-Based Best Practices in Hygiene

A new guidance published in the August issue of Infection Control and Hospital Epidemiology emphasizes the importance of proper hand hygiene to prevent the spread of health care-associated infections, reports Health Canal. RWJF Health & Society Scholars program alumna Allison Aiello and her colleagues developed the guidance, which includes a series of evidenced-based best practices for optimal hand hygiene in health care settings. The guidance encourages increased availability and acceptability of certain soap and alcohol-based rubs and the development of a system to empower health care personnel to create a personalized hygiene system that gives them a way to track their progress.

The recommendations include developing a multidisciplinary team in which representatives from administrative and unit-level leadership work together to establish a hand hygiene program that best fits each institution. The program should include clear performance targets and an action plan for improving adherence, according to the guidelines.

An INQRI-funded study published last year in Critical Care Medicine found that a nurse-led intervention combining a “bundle” of evidence-based practices with a comprehensive safety program dramatically reduced the mean rate of health care-associated infections. The study was conducted by David Thompson and Jill Marsteller associate professors at Johns Hopkins University in the School of Medicine and Bloomberg School of Public Health, respectively, and by J. Bryan Sexton now at the Duke University Health System Patient Safety Center.

Friday, July 18, 2014

Nurses Lead Innovations in Geriatrics and Gerontology

This story originally appeared in the July 2014 issue of Sharing Nursing's Knowledge, a monthly email newsletter from the Robert Wood Johnson Foundation.

Nurse-led initiatives are intended to help the nation’s health care system prepare for a crush of elderly people with multiple chronic conditions.

Nurses have been leading health care innovations since the dawn of the profession. They have ushered in broad-scale changes in areas ranging from better hygiene practices for wounded soldiers to public health visits to overcrowded urban homes to reproductive health services for women.

In more recent decades, nurses have begun developing innovations in geriatric care to help meet the massive health care needs of an aging population. They are finding new ways to improve the quality of care for older adults and ensure that it takes family and community considerations into account; improve access to highly skilled health care providers with training in geriatrics; narrow disparities that disproportionately affect older minorities; avoid preventable hospital readmissions; and more.

Their work answers the call from a groundbreaking report on the future of nursing that was released in 2010 by the Institute of Medicine (IOM). It urges nurses to continue their long legacy of innovation “as the health care needs of the population change from acute and infectious disease to that of an aging population with chronic disease.”

The country is, indeed, undergoing dramatic demographic changes. As Baby Boomers age and immigration patterns change, America is becoming older and more diverse. By 2050, the number of Americans age 65 and older will hit 40 million, about 20 percent of the population, according to the U.S. Census Bureau. These changes will strain the health care system and the nursing profession, the largest segment of the health care workforce.

Experts say the nursing workforce is not adequately prepared for a crush of elderly patients who are living longer, and sicker, with more chronic and complex health conditions. To meet these growing health care demands and bridge gaps in services for older Americans, the IOM said nurses “must continue to develop innovative care models based on current successes” in rural aging and other areas.

Fortunately, many nurses are already leading efforts to meet current and future health care needs. “Nurses are beginning to home in on the chronicity and the larger number of older people coming down the pike,” said Jennie Chin Hansen, RN, MS, FAAN, CEO of the American Geriatrics Society and a member of the study committee supported by the Robert Wood Johnson Foundation (RWJF) that drafted the IOM’s nursing report.

She pointed to the Transitional Care Model, developed by Mary Naylor, RN, PhD, FAAN, national program director for RWJF’s Interdisciplinary Nursing Quality Research Initiative (INQRI). The model utilizes nurses to reduce hospital readmissions among elderly patients after they have been discharged from the hospital. As many as one-third of re-hospitalizations are considered preventable, so reducing readmissions not only improves patients’ quality of life, but reduces health care costs.

The Program for All-Inclusive Care for the Elderly (PACE) is an example of a nurse-driven innovation in geriatric care. A replication of a program spearheaded many years ago by Chin Hansen, PACE is a now a federally legislated program in which interdisciplinary teams of providers give frail elders coordinated health, medical, and social services support by a one-stop system, a process that enables many to live in their own homes for longer periods of time.

Another nurse-led innovation, Nurses Improving Care for Healthsystem Elders (NICHE), was developed to better meet the needs of older adults in a health care system that, in general, lacked access to gerontology-trained providers and to care coordination services. The NICHE program is helping hospitals and, increasingly, community health systems, provide older Americans with “sensitive and exemplary care.” Under the program, “nurses are empowered by knowledge to provide high-quality care for older adults and, in doing so, teach others about the uniqueness of caring for older adults,” said Tara Cortes, PhD, RN, FAAN, executive director of the Hartford Institute for Geriatric Nursing in New York and an alumna of the RWJF Executive Nurse Fellows program (1999-2002).

And that’s just the beginning:

Promoting cancer screening among older African American women

Nurses all over the country are studying ways to improve care for older Americans. In North Carolina, for example, Dee Baldwin, PhD, RN, FAAN, a nurse educator at the University of North Carolina-Charlotte and an RWJF Executive Nurse Fellows program alumna (2000-2003), has spent decades exploring ways to prevent cancer in older African American women, who are more likely to die from the disease than other groups.

In 1992, Baldwin launched Project Breast Health, a culturally sensitive educational program to encourage more African American women to take advantage of cancer screening services. She also led an effort to hire lay navigators to raise awareness about breast and cervical cancer among older women in African American communities and developed electronic computer messaging to target the population. “We tried to look at different ways to reach people.”

Improving the quality of care in assisted-living facilities

Anna Beeber, PhD, RN, an RWJF Nurse Faculty Scholar (2011-2014) also from North Carolina, is exploring ways to improve the quality of care in assisted-living facilities. She is conducting research that examines staffing, service delivery, and resident outcomes in order to help assisted-living communities better match services with resident needs. “We really don’t know in assisted-living communities what, if any, influence nurses have on quality of care,” she says. And that is a critical piece of information that has the potential to improve care for the roughly 1 million Americans who currently live in the country’s 22,000 assisted-living facilities.

Increasing the number of geriatrics-trained nurses

In North Dakota, Jane Strommen, PhD, project coordinator of the North Dakota Gerontology Consortium, an initiative supported by Partners Investing in Nursing’s Future (PIN), is working to ensure that older people have more access to geriatrics-trained nurses. She and her team are promoting gerontology nursing via marketing materials, nursing conferences, nursing-themed summer camps, and stipends for nurses and nurse educators who study gerontology and geriatric nursing. “We have a growing population of older adults in our state, and we know the need for nurses who have the skills and training to care for them is just going to increase,” she says.

Creating safer homes

And in Maryland, Sarah Szanton, PhD, ANP, an RWJF Nurse Faculty Scholar (2011-2014) and associate professor of nursing at Johns Hopkins University, has come up with an innovative program to use “handymen” to turn older people’s homes into safe environments. Her goal is to enable elderly people to continue living in their homes as long as they are willing and able—and to stay out of nursing homes, which create considerable taxpayer expense. Read more about Szanton’s work here.

These projects are among the many nurse-led efforts under way across the nation to improve care for older Americans—a natural outgrowth, Chin Hansen says, of nurses’ skills, abilities, and population focus. “One of the things that nurses have always done is advocate for the patient and the family,” she says. They will continue to do that as their patients get older, and they will likely have a greater ability to transform health care as more earn master’s and doctoral degrees and assume positions of leadership in health care and society. Says Chin Hansen: “More nurses are being sought out for their leadership and their ability to change the current culture of medical care towards health and health care in an aging America.”

Tuesday, July 15, 2014

Collaboration, Communication Needed Between Nursing, Pharmacy Staff

Medication management decisions must be made with clear communication and collaboration between the nursing and pharmacy departments to avoid errors and negative patient outcomes, according to a recent Advanced Healthcare Network for Nurses article written by Executive Nurse Consultants Robin Fowler and Kevon Garrison of Aesynt, a company providing pharmacy automation technology and systems. Additionally, each hospital must find a medication distribution model that fits with its workflow and nurse leaders should have a strong voice in its selection. They write:

“The use of pharmacy technology is important to strategically improving the medication management process, but if decisions are made without nursing input, there can be unforeseen consequences. ... When the pharmacy and nursing departments meet frequently and all stakeholders are focused on the same end-goal, the outcome is a medication management model that produces fewer errors, greater efficiency and better patient outcomes.”

An INQRI-funded study examined acute care hospitals to determine the relationships among characteristics of the nursing practice environment, nurse staffing levels, nurses’ error interception practices, and rates of nonintercepted medication errors. The study, “Nurses’ Practice Environments, Error Interception Practices, and Inpatient Medication Errors,” was published in the June 2012 issue of the Journal of Nursing Scholarship and found that nurses’ error interception practices are associated with lower rates of nonintercepted medication errors.

The INQRI study also found that a supportive practice environment—reflected in factors including teamwork and nurses’ opportunities to participate in hospital- and unit-level decisions—is associated with a higher quality of nursing care.

The study was conducted in a sample of 82 medical-surgical units recruited from 14 U.S. acute care hospitals in New Jersey, and included 686 registered nurses.Linda Flynn and Dong-Churl Suh led the research.

Wednesday, July 9, 2014

Finding Solutions for Stressed Out, Exhausted Nurses, and Potentially Depressed RNs

A new survey of more than 3,300 registered nurses (RNs) shows that a majority were extremely stressed out due to lack of sleep, long hours, and numerous other workplace issues.

These high levels of stress and fatigue could lead to medical errors, and negative patient outcomes, as well as an increase in nurse burnout, further aggravating the current nursing shortage, according to the study by the Vickie Milazzo Institute, a legal nurse consulting training institute.

Among the findings, 64 percent of respondents indicated that they rarely get seven to eight hours of sleep and 33 percent said they hardly ever get that amount. Twelve-hour shifts and on-call shifts after regular shifts and overnight shifts contribute to the fatigue problem, according to the study. Fatigue and irregular sleep patterns can also lead to health problems for nurses, including increased risk of depression and anxiety disorders.

An INQRI-funded study, published in the May/June 2012 issue of the journal Clinical Nurse Specialist, looked at how depression and musculoskeletal pain among nurses impacts workplace productivity and quality of patient care. Researchers found that nurses experience depressive symptoms at a rate twice as high—18 percent—as the general public. The team found that pain and depression were significantly associated with presenteeism, which was significantly associated with patient falls, medication errors, and the perceived quality of care. Additionally, depressed workers often exhibit low mood, have difficulty concentrating, and are accident-prone.

The researchers analyzed surveys from 1,171 hospital nurses in North Carolina and found that the productivity loss due to pain and/or depression was $14,339 per nurse and $876.9 million for the state of North Carolina. If these numbers were extrapolated to the nation, the productivity loss would be $22.7 billion.

Addressing the Problems

According to the Milazzo study, other factors contributing to high levels of stress for RNs are an unhealthy work/life balance, lack of authority, recognition, and fair pay in the workplace, and lack of effective management. To address these issues, the study recommends that hospitals:
  • Make work hours for RNs realistic and sane;
  • Provide access to nutritious food;
  • Allow experienced RNs to have the authority to do their jobs and provide RNs with management opportunities; and
  • Improve management style to recognize RN’s unique contributions and provide fair pay, adequate paid time off, and a positive work environment.
As the INQRI study points out, it is also imperative to devote more attention to depression screening and early treatment for nurses. Advanced practice nurses can educate staff RNs about the high prevalence of depression in nurses, who, like the general population, may be reluctant to get screening and treatment, due to the social stigma attached to mental illness. The study identified Web-based screening as a confidential and cost-effective means of reaching the nursing population.

Other strategies for assisting nurses with depression include increasing staff nurses and managers’ awareness of and sensitivity to depression, advocating policies that support good mental health and treatment for those with problems, and promoting supportive work environments, according to the study.

The Effects of Nurse Presenteeism on Quality of Care and Patient Safety was led by INQRI grantees Susan Letvak and Christopher J. Ruhm.

The Vickie Milazzo Institute survey results are available here.

Wednesday, July 2, 2014

Nursing Leaders, Finance Professionals Should Improve Collaboration, Understanding

Nurses and finance professionals can align to improve finances at hospitals and health systems through a better understanding of their respective roles, a key nursing leader told attendees at the Healthcare Financial Management Association annual 2014 conference.

Pamela Thompson, CEO of the American Organization of Nurse Executives (AONE), suggested that understanding the importance of patient safety, and the changing science behind it, is one of the key steps in achieving alignment, Healthcare Finance News reports.

Nurses and other frontline providers deliver value to hospitals, but finance professionals often do not have a complete understanding of what they do, Thompson said in her remarks, noting that “the value of nursing is beyond the individual task performed … [it is] in the health outcomes achieved per dollar of cost spent.”

Patient safety is one area in particular that offers an opportunity to improve finances, particularly as the science surrounding patient care is becoming increasingly sophisticated. However, creating a safety culture takes time and resources and it can mean facing up to fears that reporting errors will lead to repercussions and retaliation, Thompson said.

“We have to convey the message that every time we reduce harm, we reduce costs,” Thompson said. “But we still need to work together to better determine the cost of allowing harm to occur. How do we measure the total patient harm rate per discharge?”

Ultimately financing and nursing professionals need to work collaboratively on questions such as these for the benefit of hospitals and patients, Thompson said. “Our commitments are very similar, we just articulate them differently. We have to align our goals, understand the interfaces and realize where coordination is essential.”

AONE houses the national program office of the RWJF Academic Progression in Nursing program.