Next week, the Institute for Healthcare Improvement (IHI) will be hosting a free audio event on September 8th, 2-3pm EST titled, "Always Events®: Raising Expectations for Patient Experience". This event is designed to introduce the public to one of the most innovative health concepts developed in the last few years by Picker Institute, Always Events®. First conceived in 2009, Always Events® are activities and processes that should routinely be part of patient care and the patient and family experience, to ensure optimal communication, discharge, handoffs, transitions, health literacy, and more.
Distinguished professionals participating in the audio program include:
- Lucile O. Hanscom, Executive Director, Picker Institute
- Dale Shaller, MPA, Principal, Shaller Consulting Group
- Martha Hayward, Lead for Public-Patient Engagement, Institute for Healthcare Improvement
- Gaye Smith, Chief Patient Experience and Service Officer, Vanderbilt University Medical Center
- Anthony M. DiGioia, MD, Founder, The Orthopaedic Program and Innovation Center, Magee-Womens Hospital of UPMC
Click here to register for the free audio event.
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